What is Maintenance Software, anyway?
You’ve probably heard buzzwords being used like CMMS, Preventive, Reactive… If you’re just starting your journey into Maintenance Software or you’ve been on the lookout for a while now, we run through some of the essentials in this blog.
What is Maintenance Software, anyway?
Maintenance software digitises your facility and property management tasks and processes. It is used to track, manage, organise and report on maintenance tasks and teams.
Some features of Maintenance software can include the management of work orders, requests, scheduling, asset management and depending on the software provider can also include workforce tracking, invoicing and much more.
How is maintenance software used?
Reducing costs
Maintenance software offers insight into assets and teams. With a comprehensive overview of the costs of facilities and properties, teams can make informed decisions that save money.
Fault reporting and logging requests
Providing facilities and properties with a digital solution to fault reporting, work orders and requests.
Workforce management
The ability to manage teams and workforces through effective scheduling, GPS tracking, time tracking, invoicing, rate cards and more.
Reporting insights
Track metrics, KPIs and improve productivity through analytics and reporting functions.
Storing and organising information
Maintenance software provides teams with the ability to store and organise important documents, sign-offs and data. The ability to house maintenance information provides teams with a digital library of historical data that doesn’t get lost.
Planned preventative maintenance
PPM is essential to maintenance management and maintenance software supports the prevention of asset failure and ensures asset compliance.
Improving communications and productivity
Real-time notifications and work history information make it easier for teams to communicate and increase productivity.
Traditional vs Digital maintenance management
Traditionally, facilities and properties teams manage their maintenance requests and processes through paper-based methods. Fault reporting and logging were often found in filing cabinets alongside workforce invoices, rates and scheduling. Some have adapted by designing detailed excel spreadsheets and tailoring real-time notifications with apps and automation.
Maintenance software, designed for simplicity and built with features catered to specific teams condenses traditional methods into a one-stop platform.
Who uses maintenance software?
Anyone who manages facilities and/or properties can use maintenance software to streamline operations and ultimately reduce overall costs.
Maintenance Managers / Property Managers
Use maintenance software to oversee maintenance requests and manage the maintenance workforce.
- Schedule work orders and assign team members
- Organise and manage reported faults at multiple properties
- Communicate with teams and reporters in real-time with live notifications
- Store and organise forms, checklists and important documents
- Optimise maintenance management processes
Business Owners
Use maintenance software to oversee the overall maintenance processes and plug any gaps.
- Optimise maintenance management processes
- Store important documents and asset histories
- Oversee labour costs
- Manage multiple properties and facilities in one place
Technicians / Outsourced Maintenance Teams
Use maintenance software to receive work orders and maintenance requests in real-time.
- Respond to fault reports
- Communicate with team members and reporters in real-time
- Provide rate cards and store invoices
Reporters
Can use maintenance software to report and record any maintenance faults by asset or property.
- Live fault reporting with photo or video evidence
- Progress reports and live notifications
